Technical Support Engineer at RStudio – U.S. (location is flexible)
Data Science and use of the R statistical language are exploding. RStudio customers love the productivity advantages delivered by our products, which is why we have millions of users. Build your career helping our customers succeed, and our products shine.
You will be working by email and web conference to provide courteous and timely support to customer queries, driving resolution as quickly and painlessly as possible. Our technical support engineers analyze and troubleshoot complex problems to find root causes, and communicate steps to reproduce to the engineering team; write and edit product documentation to provide proactive solutions for customers; and identify and communicate potential product improvements based on customer feedback. You will own support interactions from start to finish, acting as the face of RStudio, and you will have opportunities to influence processes and products as you work with multiple systems and teams to drive an exceptional customer experience.
Candidates for this role must have significant experience in R, and a passion for informing, teaching, and troubleshooting in collaboration with customers and colleagues. We believe that support tickets represent opportunities for improvement, so we value analysis, reflection, and critical thought on the team. Strong communication and organizational skills, the ability to work independently and as a part of a team, and experience providing technical support to system administrators, developers, or data scientists are required. In addition, experience with scripting languages, software development or testing, Linux system administration, data science applications, or process automation is preferred.
We are committed to the open-source R community and on a mission to make R awesome. Our startup culture is smart, driven, customer-focused and nonsense-free. If you have a background in R, are a keen problem-solver, and love helping people, this could be for you.